M & A Rainmaker

You may be thinking that you are talking to that famous pop star that you adore or reading his or her pearls of wisdom but the likelihood is that you are talking to or hearing from a trusted stand-in.

As the use and importance of social media communication grows so will the number of people and businesses that have to make a decision as to whether they spend the time personally communicating or whether they outsource this responsibility to someone that they can trust. ( That’s twice I have said the ” trust ” word in so many sentences ! ).

As this blog post says

http://socialmediatoday.com/alexisbonari/283796/pros-and-cons-using-alias-your-online-persona

people have been using pseudonyms for hundreds of years. Personally I have no problem with people ghosting, aliasing or using pseudonyms and it is naive to think that this does not happen.

People and businesses are rapidly arriving at this decision point for many reasons:

– Social media membership and participation is now regarded as a necessary way of communicating for individuals and businesses wishing to promote themselves and interact with their customers, potential customers ( prospects ) and supporters.

– It is becoming more and more important for individuals and businesses to continuously generate content ( new pages, articles and posts ) for their websites, blogs and social media pages.   Not only is this a task that is time consuming it also requires writing and Search Engine Optimisation ( S,E.O. ) skills. The content has to be relevant to be effective.

– Many individuals and businesses do NOT have the skills or the time to communicate effectively using websites, blogs and social media.

When you make the decision to outsource ( i.e. to employ a ghost writer or alias ) it is very hard to find the right person to represent you or your business.

It is also very hard to be the person that is doing the ghosting or aliasing.

It is especially difficult because to do the job effectively you have to be trusted completely or it will not work.

You have to understand enough about that person or business to represent them effectively and to act and respond, pretty well, as they would.

Website pages are typically written by the internal or external website specialists and usually they are approved by the person or business representatives before posting.

Blog posts may also be treated the same way although excessive approval process’s may affect the spontaneity of these blog posts. Also blog posts may get comments which need to be responded to in a reasonable timeframe and in an appropriate manner.

Social Media posts are potentially much more interactive than website updates or blog posts. I say potentially because a lot of social media posts are not commented on or require a response.  However when you do get a comment or response then they MUST be responded to in a timely and appropriate manner.

With responses to blog comments and social media comments and questions the way that you respond is crucial. These are LEADS for the person or business that is being represented. They may be opportunities to build the follower base or they may be comments about the person or business or they could be actual expressions of interest in the person or businesses products or services.

Every comment needs to be nurtured as far as it can be. By this I mean that opportunities can only be taken so far or there is a danger that you turn a potential supporter or customer into a person that is unhappy with the person or company being represented.

The importance and value of the people who alias or ghost for other people or companies should now be clearer.

It is also a hugely difficult task because many people and business owners do not understand what they have to do and what information they need to provide to allow the ghost or alias to be successful. For example people and businesses ideally need to share business strategy and objectives and also keep their representatives up to date with events, case studies, supplier initiatives and things that interest them.

Avid followers ( are there any ? ) of this blog will have noticed the recent blog

http://mandarainmaker.co.uk/wordpress/2011/01/31/dog-friendly-pubs-in-holywell-flintshire/

On Monday morning I decided to post this blog with the objective of getting exposure for The Glan to those people who were Googling for a ” dog friendly pub near Holywell, in Flintshire, North Wales “.

Between us ( you and me ) we have made this blogsite pretty authoratitive and known to Google. Quite frankly I am sometimes amazed at the speed that Googles spiders find new blogs that I post and how well they rank in Google searches.

I can only guess that the reporters at the Daily Post were thinking about ” Dog Friendly Pubs ” that morning because, I promise you, 2 hours after the post went live the phone rang at The Glan and a Daily Post reporter said that she wanted to send a photographer around.

The photographer wanted dogs in the picture and so a mad rush ensued – phoning customers and asking ones that were in to bring in their dogs.

Photos taken the photographer stated that the article would be in The Daily Post the following day – sure enough

http://www.dailypost.co.uk/news/north-wales-news/2011/02/01/north-wales-most-dog-friendly-pub-is-in-flintshire-55578-28090242/

there it was.

The TV and radio stations obviously trawl the papers websites so it was not a huge surprise when Radio Cymru

http://www.bbc.co.uk/radiocymru/index.shtml

called and asked Cerys if she could do an interview ( in Welsh ) around 4 p.m.

This also happened and so in 2 days we had gone from Dog to Superstar !!

Following the last blog

http://mandarainmaker.co.uk/wordpress/2010/12/21/driving-internet-leads-for-uk-smb-using-hubspot-inbound-marketing-part-2/

we got the 2 landing pages done as discussed earlier.

The visit/lead tracking system is working and we can see recent visitors details. These can be transferred to a CRM system and Salesforce.com is probably the easiest one to do this with although other are possible. We will address this shortly but for now the visit and lead records will be held within HubSpot ( they are always held in both places anyway ).

We had done some work around keywords/phrases – looking for words/phrases that were relevant but not too competitive – and we input these to the HubSpot system. We also had the HubSpot system look at the keywords/phrases being used by typical competitors. The HubSpot system identified which keywords/phrases were ” stronger ” than others.

The HubSpot system will show where the visits/leads are coming from in terms whether they are direct ( someone types in the FutureLine url ) via a Google search or from e.g. The FutureLine Blog, Social Media or Press Releases.

Typical Social Media sources would include:

– Delicious

– Digg

– LinkedIn

– Reddit

– Sphin

– Twitter

– Yahoo Answers

– Yahoo Buzz

– YouTube

We set up the FutureLine Blog and discussed the type and composition of beneficial blogs. It was noted that there should be ” Call to Action ” pieces at the end of each blog. HubSpot gets many of its leads via the HubSpot blog.

We also discussed what defined ” strong ” links and noted examples of these. They include e.g. links from high ranking blog sites; links from Press Release sites.

We also discussed the fact that we could ” buy ” traffic using Pay Per Click or Media buying ( CPM ).

We determined to get the ” Call to Actions ” set up on the website together with the landing pages that we had built.

We would also do more work on keywords and phrases and when we had arrived at the best words and phrases give consideration to including these words and phrases on the website and in blogs.

We would also do more research on the ” Top 10 questions ” asked by FutureLine’s customers and prospects.