The Glan yr Afon Inn Reviews
Hi Tech News, News, SME World March 27th, 2011In common with many hospitality establishments around the world The Glan yr Afon Inn suffers from enemies of the business posting rude and defamatory reviews.
The main places that reviews on The Glan yr Afon Inn are published is on TripAdvisor and Booking.com.
Reviews posted on TripAdvisor are completely anonymous and anyone can post bad reviews. The sorts of people that do post reviews are typically ex staff members – chef’s and managers particularly. They disguise themselves as proper customers.
Although TripAdvisor says that it regulates reviews it does not. It is completely biased towards the public. Even though it gives the management of hospitality establishments the opportunity to respond to reviews it does not necessarily post those reviews citing that they do not conform to it’s guidelines.
Other articles have been written about TripAdvisor on this blogsite.
Reviews written about The Glan yr Afon Inn and other establishments would be fairer if the people that posted them were required to identify themselves instead of hiding behind aliases like the cowards that they are.
For another example of the damage that ex-staff can attempt to inflict on their previous employers look here
Most of the reviews that have been posted here are also completely untrue.
There are thousands and thousands of businesses who are being defamed by enemies.
TripAdvisor is going to be facing legal action soon over the defamatory remarks made on it’s website. See here
http://www.techeye.net/internet/travel-and-hotel-industry-gangs-up-on-tripadvisor
As they say ” On the Internet nobody knows that you are a dog “. On TripAdvisor nobody knows if you are a real customer or a friend of an ex-staff member doing their best to cause trouble.
March 27th, 2011 at 9:49 pm
Here is a recent review from a reputable and independent source regarding the food at The Glan
http://www.leaderlive.co.uk/news/100019/good-things-come-in-threes.aspx
Unlike TripAdvisor it is NOT anonymous !!
April 1st, 2011 at 8:26 pm
Another negative review has been posted by ( no doubt )a friend of ex-staff and one again TripAdvisor have failed to publish the response. ( As they are prone to do ).
Would NEVER go back !! Review posted
Firstly I would like to mention the fact that I did not stay at the Glan yr Afon, I’m not even sure if they offer accomodation.
This comment is supposed to invite you to wonder if there is accommodation.
The purpose of my visit was for a family birthday meal (luckily not mine) When we arrived at the Glan Yr Afon the welcome we recieved was fine as was the beer but we were informed that there was a large party already in for a meal and the service may be a little slower than usual, all fine up to now.
Yes, annoyingly for ex staff/friends of who post these reviews we are getting busier and busier at The Glan.
We were then seated in a corner area where all the locals walk though to go outside to smoke (not nice)
Many people ask for seats in the Old Cellar by preference – Obviously we were busy so there might not have been any other seats. They are really not that bad.
We then ordered, I had a Crab and King Prawn tian as a starter it had no taste and there was no king prawns in sight just regular prawns which you would find in a sandwich.
We do not serve this dish without King Prawns and we have never had any other complaint about it.
My main was then some sort of mixed grill dish which was hideously over priced at around £18
£18 is excellent value for The Glan mixed grill – it is very popular !
the highlight of the main was the lovely home cooked chips the main itself was not good and certainly not worth the money paid,
Yes – our home cooked chips are famous. The writer obviously did not want to upset Cliff who hand cuts and prepares our chips.
I also ordered a peppercorn sauce which had so many peppercorns in it put me off.
each to their own – very unlikely that this was true.
Dessert was then ice cream which nobody can really mess up can they?
Our desserts get rave reviews – see previous post.
Over all a hugely dissapointing meal and I for one shall not be going back. The Glan yr Afon is fine if your expectations are of a poorly cooked and over priced meal. The pub itself is okay would I recommend this place……………NO its poor pub food at best stay away !!!
Yes well you would say that if you were fired from The Glan wouldn’t you 😉
April 6th, 2011 at 5:09 pm
Even Duncan Bannatyne gets attacked by TripAdvisor Reviews
http://www.travelplus.co.uk/blog/PermaLink,guid,ea2d2902-54bf-4bf9-97a6-0976945d9f43.aspx
April 6th, 2011 at 6:47 pm
Duncan Bannatyne’s TripAdvisor review
http://www.tripadvisor.co.uk/Hotel_Review-g652382-d191629-Reviews-or20-Bannatyne_s_Charlton_House_Spa_Hotel-Shepton_Mallet_Somerset_England.html#REVIEWS
April 7th, 2011 at 3:06 pm
Telegraph article on Duncan
http://www.telegraph.co.uk/travel/travelnews/8277098/Duncan-Bannatyne-to-campaign-against-cowardly-TripAdvisor.html
April 17th, 2011 at 12:00 pm
TripAdvisor has still not managed to post the response to the above review despite it being posted through the normal route and emailed to them. They are now citing ” technical problems ” with posting mgt responses !!
April 22nd, 2011 at 10:09 pm
I thought things were looking up as I had a response from TripAdvisor on Twitter.
“Hi. If you send us the name of your property, we’ll try to get an update for you. Thanks ”
but I was counting my chickens before they hatched !!
The next Tweet was:
“Last response you submitted didn’t meet TA guidelines so wasn’t posted. You can edit & resubmit; let me know if you need more info. ”
& this is just so typical of TripAdvisor. Supposed ( i always say supposed because half the people are not real customers they are just people pretending to be customers )customers are allowed to post anything they like but owners of hospitality businesses have to spend hours and hours trying to post something that meets TA’s rules. It is just complete rubbish. TripAdvisor is completely biased in favour of defamers of well run Hospitality businesses.
May 3rd, 2011 at 8:44 pm
Very amused at this review on Booking.com
from
Jackie
Group of friends
London, United Kingdom
April 27, 2011
Location.
Have stayed at The Glan Yr Afon before However, it appears to have now lost its charm is now looking tired with lots of broken items I.e could not closed windows because handle had come off, wall light hanging off, tap broken etc. Also loads of noisy youngsters in the bar and really loud house music playing. This resulted in it to be really noisy when they left at the end of the night souting etc. Also tv in room was not working. When coming back found we were locked out of our room due to faulty lock, to get into our room my husband had to climb in the window. He was told to do this by a member of staff. Breakfast was a really long affair we had to wait an age, also no butter available. Would not go back again whilst ran by the present landlord. Was like staying at a youth club. Also booked Two double rooms but was given One with double bed One with Two singles which was not what we booked.
This previously had a date in 2010 but has now been changed to 2011 on Wednesday – would that we had all that going on on Wednesday !!
Yes the guy did climb up through the window ( because they had locked the latch from the inside – stupidly ) and I helped him !!
None of these faults – if they ever existed – were brought to our attention.
You can put this one down to a mate of the old manager that we got rid of !!
May 3rd, 2011 at 8:56 pm
Forgot to say for review above that on TripAdvisor Mgt posts are usually ignored whilst on Booking.com Mgt cannot even respond !! Both organisations are biased towards false and defamatory posts by make believe customers !
May 12th, 2011 at 10:21 am
A proper review from real people posted on TripAdvisor.
“Friendly rural Pub, excellent food and rooms were very clean, staff very helpful.”
Date of review: May 9, 2011 – New
1person found this review helpful
6 males visited whilst playing golf in the area. We choose this location from previous positive reviews and found that they were very accurate. The rooms were both clean and spacious. The pub itself was wonderful, great selection of beers and the menu was excellent. We ate a selection of meals and found them to be without fault. The dining room was quite busy and it was clear that the locals have recognised the premises as being a fine eating place far better than just pub grub. The locals were very friendly and added to the entertainment and enjoyment. Cerys the lady in charge was both helpful and welcoming. We requested an early breakfast and she duly obliged, the breakfast was fantastic. We will definitely be returning
Room Tip: The three rooms we had were 1,2 and 6 no complains
Reviewer ratings for this hotel:
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
July 15th, 2011 at 9:05 am
I thuohgt finding this would be so arduous but its a breeze!
February 1st, 2012 at 4:30 pm
TripAdvisor banned from saying that it’s reviews are real !!
http://www.telegraph.co.uk/travel/travelnews/9052317/Tripadvisor-banned-from-claiming-its-reviews-are-real.html
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