The Cisco FutureLine Hosted Voice solution has been developed by Dorset based Poundbury Systems. http://www.poundbury.com/
FutureLine ( http://www.futureline.net.uk/ ) appears to be a timely addition to the Cisco portfolio addressing quite neatly the lower end of the SMB market. A Cisco spokesperson said :
“We are seeing an increasing demand for managed and hosted solutions in the voice space and this is especially the case for smaller businesses with less than 20 employees. FutureLine have a refreshingly new approach by addressing the key fundamentals of quality, security and ease of use and deployment. This is all underpinned by partnering with Cisco who fully understand how to manage different media provided by the various consumption models.”
Andy Brocklehurst
RSM Cisco Small Busines
Supplied via existing and new Cisco resellers FutureLine enables them to provide customers with a low cost voice solution that grows and changes as the SMB grows and changes without there being any costly re-investments in voice infrastructure.
Previously Cisco small SMB prospects would have only been offered a UC500 based premises solution which was often too costly for the smaller customer.
Globally, solutions that combine Cisco end points with a Hosted Voice platform have been extremely popular.
Why choose a telephone system from Poundbury Systems?
We have range of options that not only suit your business, but can grow and change as your business does.
Flexible – Simple – Effective
The features you need, at a price you want.
All our Telephone Systems all contain the following features
Our standard telephone systems come with all the features below needed to successfully run any business. Apart from all these useful components, we can also customise your system to provide what you need for your individual business.
Free calls within your own company – All calls to your other offices or home workers equipped with our VoIP phone are entirely free of charge. Calls to other land lines and mobiles are cheaper than BT’s standard rates.
Lower call charges to everyone else – Our phone call charges are significantly lower than most national phone companies’ standard prices without compromising any quality.
Single Bill, Single Point of Contact – One bill and one phone call for all your calls, line rental, broadband and even your IT support.
Main number voice mail – Collected from the phone, remotely or by e-mail. Callers can leave a message out of hours or when your reception staff are busy, safe in the knowledge that their call will be returned swiftly.
Individual voice mails – Any employee you choose can have their own voice mail. Messages can then be forwarded to their e-mail account, mobile phone or can be accessed from their desk phone.
Individual call forwarding – Individual phones can be set to Do Not Disturb. Calls can be forwarded to other extensions, mobiles, home numbers etc.
Presence Indication – See when your colleagues are already on the phone – Have you ever transferred a call to somebody only to find that they are engaged? See with ease who is on the phone or available.
Fully customisable – You can turn on and off features, or add them at a later date.
Easy access to call reporting – Reports are available for you see exactly who has been calling where and for how long. These are issued automatically with each monthly bill.
Geography free – The system can receive numbers that are normally associated with different parts of the country – London for example.
Music on Hold – let your customers hear music while they are on hold.
Home workers – The system can support remote users so working from home becomes easier.
Road Warriors – The system can connect you with those members of staff who are always on the road.
Demonstrations
If you would like to see and try one of our phone systems, just call us and we will arrange for a free demonstration.
Additional Services
PSL can supply any other services you might need for your new telephone system, such as a broadband (ADSL) lines and routers. We can also provide servers, PC, e-mail and anti-spam service through to desktop PC support.
Common Additional Options:
Automatic greetings – Many professional companies are now or will soon be required by legislation to ensure industry specific announcements are made to each and every caller. Remove the worry for you and the hassle from your reception staff by recording the important messages and letting the system automatically play them for you.
Automatic call routing – Callers can choose 1 for sales 2 for accounts etc. This can save resources on reception and enable calls to be answered with more speed and efficiency.
Paging Service – Do you need to know about emergency calls out of hours? – No problem at all with our system.
Conference calls – Easily talk to any other group of people without the need to get in the car.
Personalised numbers – Individual users can have their own direct dial number – where only their phone will ring – ideal for you to give to your premium clients. These can be geographic i.e 01 or 02 numbers or non-geographic numbers such as 0800/0844/0871 etc
Multiple company numbers – The system can accept calls to multiple numbers and will display the number the caller has dialled – i.e. ‘Sales Order Line’.
Operator software – this can give specific users the ability to drag and drop incoming calls and see the status of all users within the organisation.
Company Specific Directories – these can be synchronised with ‘off phone lists’. Public folders in Microsoft Exchange can be linked to the phones for example.
Click to dial – allows you to select a number on your desktop and dial it by clicking with your mouse.
Screen pops – can show you information about who is calling and be linked to your other internal software, if the necessary external connectors are made available to us.
Time aware behaviour – The system can do different things automatically at different times of day. i.e. all calls to voicemail after 5.30pm.
Handsets
There are a choice of handsets and we can show you all the options at our demo facilities in Dorchester.
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